Shipping policy

Shipping Policy

At Jovelle Fine Jewelry, each piece is carefully handcrafted and many of our products are personalized or made to order. Please review the information below before placing your order.

Order Processing

Most orders are processed within 1–5 business days.

Personalized, engraved, fingerprint, handwriting, custom-made, and solid gold jewelry may require additional production time depending on the complexity of the design.

Production times displayed on the product page are estimates and may vary during holidays or peak seasons.

Shipping Locations

To provide faster delivery, orders may be shipped from one of our fulfillment locations depending on product availability, production requirements, inventory, and the customer's delivery address.

Our fulfillment locations include:

  • United States
  • United Kingdom
  • Belgium
  • Germany
  • Türkiye

The shipping origin may vary without prior notice in order to provide the fastest and most efficient delivery.

Estimated Delivery Times

Estimated delivery times after shipment are:

  • United States: 2–7 business days
  • United Kingdom: 1–4 business days
  • Belgium: 1–3 business days
  • Germany: 1–4 business days
  • European Union: 2–7 business days
  • Türkiye: 1–5 business days
  • Canada: 5–10 business days
  • Australia & New Zealand: 5–12 business days
  • Rest of the World: 5–15 business days

These delivery times are estimates only and are not guaranteed.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where available.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Delivery Delays

Although we work hard to deliver every order on time, delivery may occasionally be delayed because of:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Public holidays
  • High shipping volume
  • Security inspections
  • Events beyond our reasonable control

Jovelle Fine Jewelry is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided, please contact us immediately.

Once an order has entered production or has been shipped, we may not be able to change the delivery address.

Additional shipping charges may apply if a package must be reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We may request photographs of the package and product in order to investigate the claim with the shipping carrier.

If the claim is approved, we will repair, replace, or refund the order where appropriate.

Personalized Orders

Because many of our products are handcrafted and personalized, production begins shortly after an order is placed.

Please review all personalization details carefully before completing your purchase.

Order changes or cancellations cannot be guaranteed once production has started.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: arifozdemir06@gmail.com