Refund policy

Return & Refund Policy

At Jovelle Fine Jewelry, our jewelry is carefully handcrafted, and many of our products are personalized, custom-made, engraved, or produced specifically according to the customer’s selected details.

Please review this policy carefully before placing your order.

Non-Personalized Items

We accept return requests for eligible non-personalized and non-custom-made items within 30 days of delivery.

To qualify for a return, the item must be:

Unworn and unused
In its original condition
Free from damage, scratches, alterations, or signs of wear
Returned with its original packaging and any included accessories
Accompanied by proof of purchase

A return must be approved by us before the item is sent back. Items returned without prior authorization may not be accepted.

To request a return, contact us at:

arifozdemir06@gmail.com

Personalized, Custom-Made and Made-to-Order Items

Personalized, engraved, custom-designed, made-to-measure, fingerprint, handwriting, name, date, birthstone, school emblem, photo, memorial, monogram, custom-size, and other made-to-order products are produced specifically for the customer.

For this reason, these products are normally final sale and are not eligible for return, exchange, or cancellation due to a change of mind, incorrect selection, or customer-provided personalization details.

This includes, but is not limited to:

Name necklaces and bracelets
Fingerprint or handwriting jewelry
Engraved jewelry
Custom school or family emblem jewelry
Personalized rings and custom ring sizes
Birthstone jewelry
Jewelry containing names, initials, dates, symbols, photographs, or customer-supplied designs
Pieces made in a customer-selected material, color, chain length, size, or configuration

Customers are responsible for checking all names, dates, spelling, sizes, fonts, symbols, chain lengths, colors, materials, and other personalization details before completing the order.

Exceptional Returns for Personalized Products

Although personalized and custom-made products are normally non-returnable, we may choose, at our discretion, to approve a return as a customer-service exception.

When an exceptional return of a personalized or custom-made product is approved for a reason that is not caused by an error, defect, or damage attributable to us, the following conditions apply:

A 30% customization and production fee will be deducted from the product price.
Original shipping charges are non-refundable.
Return shipping costs are the customer’s responsibility.
Any customs duties, import taxes, brokerage fees, or similar charges are non-refundable.
The item must be unworn, unused, unaltered, and returned in its original packaging.
The return must be shipped using a trackable delivery service.
The customer remains responsible for the package until it is delivered to the approved return location.
Returns sent without written authorization will not be accepted.

The 30% deduction helps cover materials, personalization, design preparation, production labor, and the reduced or eliminated resale value of a custom-made product.

The 30% fee will not apply when the item is damaged, defective, materially different from the approved order details, or incorrect due to an error made by Jovelle Fine Jewelry.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or different from the personalization details submitted and confirmed with your order, contact us within 7 days of delivery at:

arifozdemir06@gmail.com

Please include:

Your order number
A clear description of the issue
Clear photographs of the item
Clear photographs of the packaging
A photograph of the shipping label, when relevant

After reviewing the claim, we may offer an appropriate remedy, including repair, replacement, remake, partial refund, or full refund, depending on the circumstances and applicable consumer law.

When the issue is confirmed to be our responsibility, no 30% fee will be deducted, and we will provide appropriate return instructions where a return is required.

Normal variations caused by handmade production, lighting, screen settings, natural gemstones, engraving depth, or minor measurement differences are not automatically considered defects, provided that the product materially corresponds to the product description and approved order details.

Incorrect Personalization or Size Selected by the Customer

We produce personalized products according to the information submitted with the order.

We are not responsible for errors in:

Names or spelling
Dates or Roman numerals
Initials
Fonts
Symbols
Ring, bracelet, or chain sizes
Metal, finish, or color selection
Shipping address
Customer-supplied images, fingerprints, handwriting, logos, emblems, or artwork

If the product was made correctly according to the details submitted by the customer, it will not be treated as a defective or incorrect item.

Where technically possible, we may offer resizing, repair, modification, or remake services for an additional fee. Any related shipping costs may also be charged to the customer.

Order Changes and Cancellations

Because production may begin shortly after an order is placed, requests to change or cancel an order must be submitted within 2 hours of purchase.

We will try to accommodate the request, but cancellation or modification cannot be guaranteed once design preparation, material sourcing, engraving, personalization, or production has started.

After production has started, personalized and made-to-order products cannot normally be cancelled.

If we voluntarily approve a cancellation after production or customization has begun, we may deduct reasonable costs already incurred, up to 30% of the product price.

This does not affect any mandatory rights the customer may have under applicable law.

Exchanges

Non-personalized products may be eligible for exchange if the request is made within 30 days of delivery and all return conditions are met.

Personalized and custom-made products are not eligible for exchange unless:

We made an error;
The product arrived damaged or defective; or
We approve an exchange as an exceptional customer-service solution.

Any voluntary exchange involving a customer-selected error, such as an incorrect size, chain length, font, color, or personalization detail, may require payment of production, modification, material, and shipping costs.

Sale Items and Gift Cards

Gift cards are non-refundable, except where required by law.

Personalized or custom-made sale items remain subject to the personalized-product rules stated above.

For non-personalized sale items, return eligibility will be stated on the relevant product page or at checkout.

Return Authorization and Return Addresses

Do not return an item before contacting us and receiving written return authorization.

Because orders may be fulfilled from different locations, the return address depends on where the order was fulfilled and the customer’s location.

Orders fulfilled in the United States may be returned to an approved United States return location.
Orders fulfilled in Europe may be returned to an approved European return location.

The correct return address and instructions will be provided after the return request has been reviewed and approved.

Our primary European return address is: Nieuwstraat 26 bus 2
3581 Beringen Belgium

Please do not send a return to any address shown on a shipping label unless we have confirmed that address in writing.

Return Shipping Costs

For voluntary returns, change-of-mind returns, size-selection errors, or customer-submitted personalization errors, the customer is responsible for return shipping costs.

When an item is confirmed to be damaged, defective, or incorrect due to our error, we will provide an appropriate remedy and, where applicable, cover reasonable return shipping costs or provide a return label.

Express shipping charges, shipping upgrades, original delivery charges, customs charges, and import duties are not refundable unless required by law or unless the return results from an error attributable to us.

Returned Packages, Refused Delivery and Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of:

An incorrect or incomplete address
Failure to collect the package
Refusal of delivery
Failure to pay applicable customs or import charges
The customer being unavailable to receive the package

we may deduct the original shipping cost, return shipping cost, customs charges, carrier fees, and any applicable customization or production costs from any refund that we voluntarily approve.

Personalized products returned to us for these reasons do not automatically become eligible for a refund.

European Union Customers

Customers in the European Union generally have a 14-day right of withdrawal for qualifying distance purchases. However, EU rules provide an exception for goods made to the consumer’s specifications or clearly personalized. Therefore, the statutory withdrawal right generally does not apply to jewelry personalized or custom-made according to the customer’s selections.

Non-personalized products sold to eligible EU consumers remain subject to mandatory EU consumer rights, including any applicable withdrawal and legal-guarantee protections. Faulty goods remain covered by mandatory remedies under applicable consumer law.

Nothing in this policy limits or excludes rights that cannot legally be limited or excluded.