At Jovelle Fine Jewelry, every piece is crafted with care, and many are made especially for you. Below you’ll find everything you need to know about how we ship your order and how returns work.

Shipping

Processing time

• Ready-to-ship pieces are dispatched within [1–2] business days.
• Personalized pieces (names, initials, dates, engravings, fingerprints, and other custom details) are made to order and require [3–7] business days of production before dispatch.

Orders placed on weekends or public holidays are processed on the next business day. If we need additional details from you, such as a fingerprint or an engraving confirmation, production begins once we’ve received them.

Delivery times

Estimated delivery times after dispatch:

DestinationEstimated deliveryBelgium & Netherlands[2–4] business daysRest of Europe[4–8] business daysUnited Kingdom[5–10] business daysUnited States & Canada[7–14] business daysAustralia, New Zealand & Asia[8–15] business daysMiddle East[7–14] business days

These are estimates and may vary due to carrier delays, customs, or peak seasons.

Tracking

Once your order is dispatched, you’ll receive an email with a tracking number so you can follow your parcel every step of the way.

Incorrect addresses

Please double-check your shipping address at checkout. If your parcel is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange reshipment, and additional shipping costs may apply.

Lost or damaged parcels

If your parcel hasn’t arrived within 15 days of the estimated delivery window, or arrives damaged, contact us at jovellefinejewelry@gmail.com with your order number and, if applicable, photos. We’ll work with the carrier to resolve it quickly.

Returns & Refunds

We want you to love your jewelry. If you’re not completely happy, we’re here to help.

Ready-to-ship (non-personalized) items

You may return unworn items within 14 days of delivery for a refund or exchange, in line with EU consumer rights. To be eligible, items must be:

• Unworn, unused, and in their original condition
• In their original packaging, with all tags and accessories included

Personalized & made-to-order items

Because personalized pieces are custom-made to your specifications (including names, dates, engravings, and fingerprints), they cannot be returned or exchanged, unless they arrive damaged or defective, or we made an error (see below). Please review your personalization details carefully before confirming your order.

Order changes & cancellations

If you need to change or cancel an order, please contact us as soon as possible. Because production can start quickly, changes or cancellations may not be possible once your piece is in production.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing defect, or doesn’t match what you ordered or the details you approved, please contact us within [14] days of delivery at jovellefinejewelry@gmail.com with your order number and clear photos. We’ll arrange a free replacement or a full refund, including shipping costs.

Ring sizing

Not sure about your size? Please check our Size Guide before ordering. For ready-to-ship rings, we’re happy to arrange one exchange for a different size within the 14-day return window.

How to start a return

1. Email us at jovellefinejewelry@gmail.com with your order number and the reason for your return.
2. We’ll send you return instructions and the return address.
3. Pack the item securely and send it back. We recommend a tracked and insured service.
4. Once we’ve received and inspected your return, we’ll confirm your refund by email.

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.

Refunds

Approved refunds are issued to your original payment method within [5–10] business days of us receiving your return. Your bank or payment provider may need additional time to show the refund in your account. Original shipping costs are refunded only when the return is due to our error or a defective item.

Need help?

Our team is happy to help with questions about your order, shipping, or returns. Reach us through our Contact page or at jovellefinejewelry@gmail.com.